bdt9 Privacy Policy

1. Introduction and Purpose

bdt9 is one of Bangladesh's trusted online gaming and betting platforms. Protecting the privacy of the personal information you provide while using our website is one of our top priorities.

The purpose of this privacy policy is to transparently inform you about what types of data we collect, why we collect it, how it is used and stored, and what steps we take to protect your information. bdt9 always operates in compliance with applicable data protection laws and international standards.

This policy applies to all bdt9 services, platforms, and related digital channels. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

2. Scope of Data Collection

bdt9 collects the following types of data in order to operate its services properly. We collect only the information that is genuinely necessary to provide our services.

2.1 Registration Information

When opening an account, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile number (for bKash / Nagad / Rocket verification)
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka)

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we may verify your identity in certain situations. The following documents may be requested:

• Copy of National ID (NID) or passport
• Proof of current address
• Verification of bank account or mobile banking details

2.3 Transaction Information

During deposit and withdrawal processes, the transaction date, amount, payment method (bKash, Nagad, Rocket, bank transfer), and transaction status are recorded.

2.4 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Date and time of access (per Bangladesh Standard Time)
• Log of which pages on the site were visited
• Referral source (where you came from before arriving at the site)

3. Purpose of Data Use

We use the data we collect for the following purposes. Each purpose is directly related to improving our services and your security:

• Account Management: Completing your registration, providing login services, and ensuring account security.
• Service Delivery: Managing gaming and betting sessions, applying bonuses and promotions, and accurately calculating winnings.
• Financial Transactions: Processing deposits and withdrawals, and ensuring secure payments via bKash / Nagad / Rocket / bank transfer.
• Customer Support: Quickly resolving your issues via 24/7 live chat and improving service quality.
• Fraud Prevention: Detecting unusual activity, preventing money laundering, and maintaining overall platform security.
• Age Verification: Ensuring that accounts are only provided to individuals aged 21 or older.
• Legal Obligations: Retaining data in accordance with applicable law and supplying required information to regulatory authorities.
• Communications: Sending important account notifications, security alerts, and necessary service-related information.

4. Data Sharing and Disclosure

bdt9 treats your personal information as strictly confidential. Data may be shared only in the following limited situations and only when absolutely necessary:

4.1 Service Provider Partners

Limited data may be shared with trusted third-party partners for activities such as payment processing (bKash, Nagad, Rocket, bank), technical infrastructure maintenance, and fraud detection. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of data is legally required as part of a court order, regulatory authority directive, or legal process, bdt9 will comply with that directive.

4.3 Security-Related Situations

In the event of fraud, account theft, or a cyberattack, relevant information may be shared with investigating authorities.

4.4 Business Transfers

In the event of a business merger or acquisition, user data may be transferred to the new operator; however, the new operator will also be bound by the obligations of this privacy policy.

5. Cookies and Tracking Technologies

bdt9's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your experience more convenient.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, managing security tokens, and ensuring the basic functionality of the site. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and game preferences. They make each of your visits more convenient.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand which sections of the site are used most and where improvements are needed. This data does not directly identify any individual.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some site services to not function properly.

6. Data Storage and Security

To ensure the security of your personal information, bdt9 employs industry-standard technical and administrative safeguards.

6.1 Encryption and Security Technologies

• All data transmissions are secured via SSL/TLS encryption
• Passwords are stored using industry-standard hashing algorithms — no staff member can view them directly
• Payment information is processed in accordance with PCI DSS standards
• Firewall and intrusion detection systems are active
• Regular security audits and vulnerability assessments

6.2 Data Retention Period

All data is retained for as long as your account is active. Even after account closure, transaction records are retained for a specified period as required by legal and regulatory obligations. Once the required period has passed, data is securely deleted.

6.3 Access Controls

Only authorised staff who need specific data for their work can access it. All access is logged and reviewed regularly.

7. Your Data Protection Rights

As a bdt9 user, you have the following rights over your own personal information:

7.1 Right to Access

You can request at any time to know what information we hold about you. We will provide full details within 30 business days.

7.2 Right to Rectification

If any information we hold about you is incorrect or outdated, you can request that we correct it. Correcting certain information (such as your registered name) may require identity verification.

7.3 Right to Erasure

In certain situations you may request that your personal information be deleted. However, some data must be retained for a specified period due to legal obligations.

7.4 Data Portability

You may request your personal information in an accessible format, which can then be used on another platform.

7.5 Right to Object to Processing

You may object to your data being used for marketing communications or profiling purposes. After you make this request, we will no longer use your data for that purpose.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

8. Protection of Minors

bdt9 provides services only to those aged 21 or older. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration and ID documents may be requested if necessary. If we suspect that a user is under 21, that account will be suspended immediately and any collected data will be deleted.

If you believe a minor has registered on our site, please notify us at [email protected]. We will take prompt action.

9. Third-Party Links and Technologies

Our platform may integrate certain third-party technologies, such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.).

These providers operate under their own privacy policies. We are not responsible for the data-collection practices of these third parties, but we do ensure that they adhere to industry-standard security requirements.

Payment gateway services (bKash, Nagad, Rocket) operate under their own security and privacy rules. You are advised to read the terms and conditions of the relevant service before transacting through them.

10. Changes to the Privacy Policy

bdt9 may update this privacy policy from time to time. Amendments may be necessary due to regulatory changes, technological developments, or changes in the scope of services.

For any significant changes, we will notify you in advance at your registered email address and update the "Last Updated" date at the top of the page. By continuing to use the site after a change, you are considered to have accepted the new policy.

We retain the last 12 months of privacy policy versions. To request a copy of a previous version, contact us at [email protected].

11. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We give the highest priority to all privacy-related requests.

• Email: [email protected]
• Live Chat: 24/7 direct support (in Bengali)
• Response Time: Within a maximum of 2 business days for email